Policies at a Glance

Your Privacy

• Only essential information is collected.

• Never shared for marketing.

• Trusted third-party providers receive only what they need.

 

Media & Reviews

• Repair and instrument images may be shared on our website and social media to showcase our work.

• We never include names or personal details with these photos.

• We display genuine Google Reviews from our customers on our website.

 

Communication

• Updates provided by email, phone, or text.

• Photos/videos of your instrument's repair progress may be shared directly with you.

 

Cookies

• Used for analytics only.

• Can be disabled in your browser.

 

Terms of Business

• Payment required before collection.

• 3-month guarantee on work carried out.

• Website prices are guides; accurate quotes follow inspection.

• Extra work always approved first.

 

Privacy Policy

 

The British Music Service is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information when you use our repair services or visit our website.

What Information We Collect

We only collect the information necessary to provide our services and communicate with you about your instrument. This includes your name, contact details (phone number, email address, postal address), and details about your instrument.

 

How We Use Your Information

We use your information to:

• Provide repair quotes and progress updates.

• Arrange the collection, delivery, or return of your instrument.

• Process invoicing and payments.

 

Media, Social Media & Reviews

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• Instrument Photography: We take photographs of instruments before, during, and after repairs. We may use these images on our website or social media channels to showcase our craftsmanship and repair processes. We never publish customer names, location details, or personal information alongside these images.

• Customer Reviews: We are proud of our feedback and display genuine Google Reviews on our website. If you choose to leave a public Google Review, it may be displayed on our site in accordance with Google's public terms.

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Communication

 

Sharing Your Information

The British Music Service will never share your personal information with other companies for marketing purposes. We only share limited details with trusted third-party providers who help us deliver our services, which may include:

• Couriers and postal services (e.g. Royal Mail, DHL)

• Government agencies if required by law (e.g. HMRC)

 

Data Security and Retention
We take data security seriously and take appropriate measures to protect your personal information from unauthorised access, loss or misuse. We only keep your information for as long as necessary to provide our services and meet our legal obligations.

 

Cookies

 

We use cookies on our website to see how visitors interact with it, helping us improve the user experience. Cookies do not give us access to your computer or any personal information about you. You can choose to accept or decline cookies through your browser settings.

 

Your Rights
You have the right to ask for a copy of the personal information we hold about you, or to ask us to correct or delete it. If you have any questions or concerns about how we handle your data, please contact us.

 

Terms of Business

Estimates and Quotes
The prices shown on the website are guide prices. Every instrument and repair job is different, and we can provide a more accurate estimate once we have inspected the instrument in person. Quotes are based on the time required and any parts or materials needed. Once we have agreed on an initial price for the work, we will never exceed that quote or carry out extra work without first speaking with you and obtaining your approval.

Beyond Economical Repair
If an instrument is found to be beyond economical repair, or if it is unlikely to safely withstand the work long-term, we will advise you of this before any work is undertaken.

Payment
Payment is required in full before the instrument can be collected or returned. We accept bank transfers or cash.

Guarantees
We provide a 3-month guarantee on work carried out as part of the job. This guarantee excludes completely new issues that arise after the repair, or any careless or malicious damage.

Collection and Delivery
We prefer instruments to be collected in person so you can inspect and play them, allowing us to make any final adjustments if needed. Local delivery or courier shipping can be arranged for an additional charge, which includes professional packing, tracking, and insurance.

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