Policies at a Glance

Your Privacy
• Only essential information is collected
• Never shared for marketing
• Trusted third‑party providers receive only what they need

Communication
• Updates provided by email, phone or text
• Photos/videos may be shared with you
• Repair images may be used online without personal details

Cookies
• Used for analytics only
• Can be disabled in your browser

Terms of Business
• Payment required before collection
• 3‑month guarantee on work carried out
• Website prices are guides; accurate quotes follow inspection
• Extra work always approved first
• Collection preferred; courier available
• Turnaround depends on workload and parts

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Privacy Policy
We collect only the information needed to provide our services, such as your name, address, telephone number, email address, and details about your instrument and the work required.

The British Music Service will never share your personal information with other companies for marketing. We may share limited details with trusted third‑party providers who help us deliver our services. These may include:

• Couriers (Royal Mail, UPS)
• Payment gateways (QuickBooks, PayPal)
• Government agencies (HMRC)
• Professional services (insurance, accountancy)
• Cloud service providers
• Email service providers
Only the information necessary for them to carry out their role is shared.

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Communication and Marketing

We may contact you by email, telephone or text message regarding the progress of your repair or service. We may also send photographs or videos relating to the work on your instrument.
From time to time, we may use photographs or videos of repair work on our website or social media pages to showcase examples of what we do. No personal information will ever be included unless you choose to provide a review or comment alongside it.

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Cookies
Cookies are small text files used to collect standard internet log information and visitor behaviour data. Search engines and social media platforms use this information to analyse website activity. These cookies do not provide us with any personal identifying information.
You can set your browser to refuse or remove cookies. Guidance is available at:
www.aboutcookies.org or www.allaboutcookies.org
Please note that some website features may not function correctly if cookies are disabled.

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Terms of Business
Payment is required in full before the instrument can be collected. We accept cash, debit/credit card payments via PayPal, bank transfer or cheque.

We provide a 3‑month guarantee on work carried out as part of the job. This guarantee excludes new issues that arise after the repair or any careless or malicious damage. We will always advise you if a repair will not restore the instrument to “as new” condition or if the instrument is unlikely to withstand the work long‑term. If the instrument is beyond economical repair, we will let you know before any work is undertaken.

We prefer instruments to be collected in person so you can inspect and play them, and we can make any final adjustments if needed. Delivery can be arranged locally or via courier for an additional charge, which includes packing, tracking and insurance.

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The prices shown on the website are guide prices. Every job is different, and we can provide a more accurate estimate once we have inspected it. Quotes are based on the time required and any parts or materials needed. If we encounter an unforeseen issue that increases the cost, we will contact you before continuing.

We will also give you an estimated turnaround time. This depends on our current workload and whether we need to order any parts that are not in stock.