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Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website or interact with us by any other means. In order to provide you with a service, we need to collect personal information you give us, such as your name, address, telephone number and email address so we can get in touch with you. We also keep notes about your instrument and your requirements and any work undertaken.  

The British Music Service will not share your personal information for marketing purposes with any other company. In providing the service, we may share your details with trusted third-party suppliers and agencies, so they can process data on our behalf. We only share the information that allows them to provide services to us or to facilitate providing services to you. The types of third parties include but are not limited to:

  • Couriers, such as Royal Mail, UPS

  • Payment gateways, such as QuickBooks, PayPal

  • Government agencies, such as HMRC

  • Professional services, such as insurance, accountancy

  • Cloud service provider

  • Email service provider

Communication and Marketing

As a customer, we may contact you regarding the progression of your service via email, telephone or text messages. We may send you photographs and/or a video pertaining to the service/repair of your instrument for your interest. We may use these photographs and videos on our website and social media pages so that clients can see some of the work we've done but we will not provide any personal information with these, unless you wish to add your own review or recommendation with this. 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used by the search engine and social media pages to track visitor use of the website and to compile statistical reports on website activity. The information is stored by these providers and does not give us any personal identity information. For further information visit www.aboutcookies.org or www.allaboutcookies.org You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Terms of Business

Payment will be required in full before the instrument can be collected. We can take payments by cash, debit/credit card via PayPal, bank transfer or cheque. We offer a 3 month guarantee on work done as part of the job i.e. it excludes new issues and/or careless/malicious damage. We will inform you at the time if the repair will not restore the instrument to 'as new' or if the instrument will not withstand the work long term. We will also advise you if your instrument is beyond economical repair i.e. the cost of repair will be more that the current value of the instrument.

We prefer you to collect your instrument in person if you can so that you can inspect it, play it and we can make any adjustments then as needed. Alternatively we can arrange for delivery locally or via a courier further afield for an additional charge that includes packing, tracking and insurance.

The pricing on these website pages is a guide of what to expect. Every job is different and we will be able to be much more accurate once we have done an original inspection. We calculate the quote on how long it will take me and any parts or materials we need. If we come across a problem after we start which will increase the price we will check with you before we go ahead. 

We will also give you an estimation on how long the repair/service will take. This will depend on how many instruments we are repairing at the time and if we need to order any parts for your instrument that we do not have in stock.